Shipping Policy

Shipping Policy

At BespokeBoxCo, we ship our premium gift boxes and packaging solutions worldwide from China. Please review our shipping information below.

Processing Time

  • In-Stock Items: Orders are processed within 1-2business days
  • Custom Logo Orders: Allow 3 business days for logo printing and processing
  • Bulk Orders (1000+ pieces): Processing time is 5-7 business days

Shipping Methods & Delivery Times

Air Shipping (Express)

  • Delivery Time: 8-10 business days
  • Destinations: United States, Europe, and other international countries
  • Tracking: Full tracking available
  • Cost: Calculated at checkout based on weight and destination

Sea Shipping (Economy)

  • Delivery Time: 20-25 business days
  • Destinations: United States, Europe, and other international countries
  • Tracking: Full tracking available
  • Cost: Calculated at checkout based on weight and destination
  • Best For: Large bulk orders to save on shipping costs

Shipping Rates

All orders require shipping fees. Shipping costs are calculated based on:

  • Package weight and dimensions
  • Destination country
  • Selected shipping method (Air or Sea)
  • Order quantity

Final shipping cost will be displayed at checkout before you complete your purchase.

Order Tracking

Once your order ships, you will receive:

  • Shipping confirmation email with tracking number
  • Real-time tracking updates
  • Estimated delivery date
  • Carrier information

Shipping Destinations

We ship worldwide to:

  • United States
  • Canada
  • United Kingdom
  • European Union countries
  • Australia
  • Other international destinations (contact us for availability)

Shipping Address

Important: Please ensure your shipping address is correct before completing your order. We cannot redirect packages once they have been shipped. Address changes may incur additional fees.

Damaged or Lost Packages

  • Damaged in Transit: Contact us within 7 days with photos. We will file a claim and send a replacement.
  • Lost Packages: If tracking shows no movement for 15+ days (air) or 30+ days (sea), contact us and we will investigate.
  • Incorrect Address: If the package is returned due to an incorrect address provided by the customer, reshipping fees will apply.

Bulk & Wholesale Orders

For large quantity orders (500+ pieces), we offer:

  • Discounted sea shipping rates
  • Pallet delivery options
  • Scheduled delivery appointments
  • Custom shipping quotes

Please contact us for a personalized shipping quote.

Holiday & Peak Season Shipping

During peak seasons (Black Friday, Christmas, Chinese New Year), please allow additional processing and delivery time. We recommend ordering early to ensure timely delivery.

Contact Us

Questions about shipping? Contact us at:

  • Email: weiy3885@gmail.com
  • Response Time: Within 24 hours

This policy was last updated on February 21, 2026.