Privacy Policy

Privacy Policy

Last updated: July 9, 2026

BespokeBoxCo respects your privacy. This Privacy Policy explains how we collect, use, and protect information when you visit bespokeboxco.com, place an order, request a quote, contact us by WhatsApp or email, or submit packaging requirements.

Information We Collect

  • Contact details such as name, email address, phone number, company name, and shipping or billing address.
  • Order and quote details such as product style, quantity, custom logo requirements, artwork files, delivery country, and communication history.
  • Payment, checkout, and transaction information processed through Shopify and approved payment providers.
  • Website usage information such as cookies, analytics data, device information, browser type, and pages viewed.

How We Use Information

  • To process ready-stock orders, shipping, samples, returns, and customer support requests.
  • To prepare custom packaging quotes, artwork checks, logo printing details, and production communication.
  • To improve our product pages, website experience, fraud prevention, marketing performance, and customer service.
  • To comply with legal, tax, accounting, platform, and shipping requirements.

Cookies and Analytics

Our website may use cookies, Shopify tools, analytics, advertising pixels, and similar technologies to operate the store, remember preferences, understand site performance, and improve marketing. You can manage cookies through your browser settings.

Sharing Information

We may share necessary information with Shopify, payment processors, shipping carriers, logistics partners, production partners, professional service providers, and authorities when required by law. We do not sell customer personal information as a standalone business activity.

Artwork and Logo Files

If you send logo files, dielines, or packaging artwork, we use them only to quote, sample, manufacture, or support your packaging order. Do not upload confidential artwork unless you are authorized to share it with us for production review.

Data Retention and Security

We keep information only as long as needed for orders, quotes, support, legal compliance, and business records. We use reasonable administrative and technical measures to protect information, but no online transmission is completely secure.

Your Choices

You may contact us to request access, correction, or deletion of personal information where applicable. Some records may need to be retained for legal, tax, fraud-prevention, or order-support reasons.

Contact

For privacy questions, contact BespokeBoxCo at weiy3885@gmail.com or WhatsApp +86 133 8845 0055. Business address: 2F, Building B, No. 22 Dongzhen Road, Wangjiang Community, Baiyun Subdistrict, Dongyang, Jinhua, Zhejiang 322100, China.