Return & Refund Policy
Return & Refund Policy
Last updated: July 9, 2026
This policy explains returns and refunds for ready-stock packaging products, custom logo orders, samples, and made-to-order packaging projects purchased from BespokeBoxCo.
Ready-Stock Products
Unused ready-stock products may be eligible for return within 30 days after delivery if they are in original condition, original packaging, and not customized. Customers must contact us before sending any return.
Custom Logo and Made-to-Order Products
Custom printed, logo stamped, custom size, custom color, sample, bulk production, and made-to-order packaging products cannot be returned or refunded unless there is a confirmed production defect, wrong item, or damage caused before delivery.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or different from the confirmed order details, contact us within 7 days of delivery. Please provide order number, clear photos or video of the issue, packaging photos, and quantity affected.
Return Shipping
For buyer-requested returns, the customer is responsible for return shipping costs and any applicable customs fees. For confirmed wrong items or verified quality issues, we will work with you on replacement, partial refund, remake, or another reasonable solution.
Refund Processing
Approved refunds are processed to the original payment method when possible. Bank, card, or payment-provider processing times may vary. Original shipping charges are not refundable unless the issue was caused by our error.
Order Changes and Cancellations
Ready-stock orders may be changed or cancelled before dispatch when possible. Custom orders may not be cancelled once artwork confirmation, logo printing, sampling, or bulk production has started.
How to Request Support
Email weiy3885@gmail.com or contact WhatsApp +86 133 8845 0055 with your order number, product name, photos, and a short description of the issue.